Frequently Asked Questions

No - Cash Plan membership is only available to people who are already members of The Benenden Healthcare Society aged 16 – 65 inclusive.

In addition to paying for your Society membership you will also be required to pay an additional premium if you wish to join the Benenden Health Cash Plan. For further information please review Choosing your Plan.

If you wish to join the Benenden Healthcare Society we offer a number of different options, including online join forms, phone applications or completion of paper application forms.

• If you are going to pay by Direct Debit, you can join now simply by calling us on 0845 052 5733* (ines open 8am - 5pm, Mon-Fri, excluding bank holidays), or you use our online application form. This is accessible from the right hand side of each page in the personal healthcare section of this webiste. Further information about how to join.
• If you want to pay by salary deduction, you just need to complete a paper application form. Please ensure that your organisation accepts this method of payment by viewing our list of eligible organisations (pdf).

When joining, you will need to have the following details to hand:

• Your personal details (your name, date of birth, address, telephone number and National Insurance number)
• The personal details of any family members you wish to add to your membership
• Your bank details
• You'll also need to ensure that you are eligible to join.

If you need a consultation, tests or treatment you should first see your GP.

If you then experience difficulties accessing local NHS services, and feel that you need our help, simply contact our Member Services Department on 0845 052 5701* (Mon-Fri 8am – 8pm, excluding Bank Holidays) to discuss your healthcare needs. You can also email us at memberservices@benenden.org.uk or write to us at The Benenden Healthcare Society Limited, Holgate Park Drive, York, YO26 4GG.

It’s important that you call us before going ahead and arranging any medical services, as we can only reimburse costs that have been previously authorised by us in writing. For further information, please review our ‘How to access services’.

Setting up a Benenden Healthcare Corporate scheme is quick and straightforward to do. Simply call our dedicated corporate team on 0845 052 5730*(9-5pm, Mon-Fri, excluding Bank Holidays) and they will be able to start the process over the phone. Following your phone call, they will send you out all the relevant information you will need to complete the process, which will include:

• Your letter of agreement
• Your summary of the key facts

You will also be required to complete your member listing so that we can ensure that every member of your staff is included in your scheme – this is an Excel spreadsheet which you will need to populate with the details of all of your employees.

Once these steps have been completed we can set your payment plan up according to your preference, and discuss with you a suitable payment option (although we would usually receive payment via BACS).

You will be allocated a Corporate Account Manager once your scheme has been set up, but if you have any questions or problems along the way, our corporate team will be more than happy to assist you.

When you join Benenden Healthcare you are more that just a member. You are one of its owners. This is because we are mutually owned by our members.

We don't have any shareholders to claim dividends. So we put your contributions where it matters - improving services for members

Benenden Hospital offers a wide range of diagnostic and treatment services. Full details of the treatments and services can be found on the Benenden Hospital website.

For information about the location of our regional treatment centres, please review our online RTC map.

No. We always encourage our members to use Benenden Hospital in Kent for consultations and treatment, regardless of where you live. Alternatively we can agree for you to use our local consultation service, so you see a local consultant chosen by your GP.

However, it is important that you call us before going ahead and arranging any medical services, as we can only reimburse costs that have been previously authorised by us in writing. Simply contact our Member Services Department on 0845 052 5701* (Mon-Fri 8am – 8pm, excluding Bank Holidays) to discuss your healthcare needs.

Any Benenden Healthcare member aged between 16 and 65 (inclusive) may join in their own right and the same rate applies regardless of age. Once you’ve joined, you will keep your cover beyond 65.